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DESCRIPTION:
The Quality Assurance (QA) Analyst is responsible for ensuring production of merchandise meets
the established standards of Disney quality including reliability, usability, integrity and
performance. The Analyst manages product quality and carries out trouble shooting with
suppliers, collaborates with internal project partner and provides technical support to resolve
quality issues occurred. The QA Analyst assists and supports the company’s direction in
managing suppliers to continuous improvement of Disney quality standards, validation process
and verification activities while meeting local, state and federal regulatory requirements.
ESSENTIAL FUNCTIONS:
61 Conducts technical audit and identify QC process issue at factory as needed, help supplier to
work on the improvement to mitigate quality risk in production aiming to secure on-time delivery
and high-quality standard to protect Disney brand.
61 Drives supplier to work on root cause analysis and corrective action; develop, recommend and
monitor correction and preventive action in regards to production quality improvement. Review
and validate the implementation throughout issue closure.
61 Conducts and carries out onsite inspection for finished products to ensure production quality
meets Disney standards.
61 Manage a 3rd party consultant to perform quality assurance inspection for Disney product,
monitor and leverage 3rd party consultant’s service to best manage the gating of product’s quality
from Disney suppliers.
61 Provides update and reporting out of supplier quality issue and communicate outcome of
quality activities to QA manager and project stakeholders.
61 Analyze quality data to identify areas for improvement in factory quality management system.
61 Supports leadership to manage the deliverables of the development of short and long-term
quality strategies for managed suppliers, setting priorities, objectives, and action plans to
mitigate risk with measurable accountability.
61 Provides quality training to factory for continuous manufacturing process optimization and
quality management system improvement.
61 Co-works closely with internal and external partners for quality communication and problem
solving, host meeting with cross function teams and build up strong relationships and mutual
trust at work.
61 Engages from early design review through sample development from manufacturability
perspective, provide QC inputs, suggestions and solutions to internal and external teams to
mitigate quality risk in mass production.
61 Travels domestically and internationally to our managed suppliers for quality management
tasks.
61 Participates in QA program and/or quality improvement initiatives to reduce finished product
rejects/complaints, support management team to achieve supplier quality performance targets
and quality improvement goals.
CORE SKILLS:
61 Reports out and consults with Manager, QA to make appropriate recommendations and set
timetable for improvement and corrections for suppliers.
61 Solid knowledge of production process and quality control system at factory
61 Attention to details and good data analysis skill
61 Establishes and nurtures critical internal and external partnerships and alliances.
61 Possess strong quality assurance methodology, problem solving and decision making skills
61 Communication proficiency and organized reporting ability
61 Acts with good business acumen and integrity
61 Holds self-accountable to high performance standards
61 Learns from personal and organizational experiences
61 Collaborates and support internal team as needed to accomplish assigned tasks/projects
61 Able to communicate in English (verbal and listening), with comprehensive English writing and
reading ability at work.
DESIRED QUALIFICATIONS:
61 Minimum of 5 years of related experience
61 Bachelor’s Degree or equivalent experience/education combination
61 Consumer product or industry-specific experience
61 Prior experience in multinational environment is a plus
61 Good computer skill including Microsoft Office and databases is a plus
61 Knowledge of tools, concepts and methodologies of QA
61 Knowledge of relevant regulatory requirements globally