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Responsibilities:Plan and optimize utilization of HP resources and manpower to meet company objectives and Key Performance IndexDesigning operating procedures that can establish workflow efficiency and generating exceptional resultsManage the operations of inbound team environment and ensure the operation is in accordance with established procedures and practicesContribute to the strategic operation, growth and budget planning for operationCarry out team people and performance management responsibilities, driving career development and team productivityMaintain open communications with business management to keep them up to date with operational situations that impact or may impact their respective areasDevelop and maintain relationships with key stakeholders internal and external the teamManages performance and behavior of team member through effective 1:1 meetings, coaching, and mentorshipMake appropriate adjustments in the current support model and process to support new strategic objectivesContinually measure and evaluate all work processesManages a team which running for 24x7Qualification： Innovate and drive results across the many critical aspects of the conversion process, from customer experience design to financial planning to organizational developmentExcellent time management skills and organize skills, including the ability to effectively balance multiple ongoing projects, tasksMust have superior communication skills, both verbal and written.Address special projects as necessary and adapt to the changing requirements of the businessDevelop creative methods and process skills for improving core metrics based on resultsDemonstrated ability to lead and influence work to othersExcellent communication, consulting, influencing and interpersonal skillsStrong leadership, decision-making, and team building skills 职能类别：IT经理/IT主管